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FFS Support Center

Get Help
From Our Team

Submit a support ticket, reach us on WhatsApp, call us directly, or access our self-serve resources. Our engineers respond within your agreed SLA window.

Response Times by Tier

Standard
Business hours · Email & portal
8 hrs
Critical
Enterprise
24/7 coverage · Phone & WhatsApp
2 hrs
Critical
Dedicated
Named engineer · Full priority access
1 hr
Critical

Not sure of your tier? Contact your account manager.

Submit a Support Ticket

Tell Us What's Happening

Fill in the details below or use the portal to submit, track, and manage your ticket. For critical production issues, use WhatsApp or phone.

🎫
Open the FFS Support Portal
Create · Track · Manage — tickets.ffs-leaders.com
→
OR SEND US A MESSAGE DIRECTLY
🟡
Normal
Non-urgent query
🟠
High
Affecting operations
🔴
Critical
Production down

Include steps to reproduce, error messages, and environment details where possible.

📎
Attach a screenshot or log
PDF, PNG, JPG — up to 10MB. Use the portal for larger files or multiple attachments.

Your information will only be used to resolve your support request. See our Privacy Policy.

Direct Channels

💬
WhatsApp — Fastest
+971 54 386 1486
📧
💼
Sales Enquiries
sales@ffscompany.com

Business Hours

Sun – Thu9:00 AM – 6:00 PM
Friday9:00 AM – 12:00 PM
SaturdayClosed
TimezoneGST (Gulf Standard Time)

Enterprise & Dedicated clients have 24/7 critical coverage.

What Happens Next?

Your Ticket,
Every Step of the Way

From the moment you submit to final resolution — here's exactly what happens and when.

📥
Ticket Received
Your ticket is logged and you receive an automatic confirmation with your ticket number within minutes.
🔍
Triage & Assignment
Our team reviews your ticket, assesses priority, and assigns it to the appropriate platform engineer.
🔧
Investigation & Resolution
The engineer investigates, may request additional info, and works to resolve within your SLA window.
✅
Closure & Feedback
You're notified when resolved. You can reopen if the issue persists or leave feedback on the experience.
🎫
FFS Support Portal
tickets.ffs-leaders.com
✓
Create Tickets
Submit issues with full details, priority, and file attachments.
✓
Track Status
See real-time updates — Open, In Progress, Awaiting Reply, Resolved.
✓
View History
Access all past tickets and resolutions for your organization.
✓
Guest Tickets
Submit a ticket without an account for one-off issues.
✓
Business Center
Manage your organization's support contracts and team access.
✓
Email Notifications
Automatic updates whenever your ticket status changes.
Open Support Portal →

Support Plans

Compare Support Tiers

Your tier determines response times, access levels, and coverage hours. Contact your account manager to review or upgrade.

Standard

Sliver Support

Business hours · Sun–Thu
✓Email & portal access
✓SLA-guaranteed response
✓Monthly health reports
✓Bug fixes & patches
8 hrscritical SLA
Enterprise

Gold Support

24/7 for critical issues
✓Phone & WhatsApp access
✓Proactive monitoring
✓Quarterly review sessions
✓On-site support option
2 hrscritical SLA
Dedicated

Platinum Support

24/7 · Named engineer
✓Named support engineer
✓Custom escalation path
✓Scheduled health checks
✓All Enterprise features
1 hrcritical SLA

Need Immediate Help?

Our Team is Ready
When You Are

For critical production issues — always use WhatsApp or phone. For all other requests, the support portal provides full tracking and visibility.