FFS Software Solutions L.L.C.
Last Updated: August 2025

Introduction

At FFS Software Solutions L.L.C. (“FFS”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website or use our platforms and services, including but not limited to DigiCase Cloud, CXLink, DigiXP, DigiCharity, eMasraf, and related digital solutions.

By accessing or using our website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

1. Account & Business Information

• Full name

• Email address

• Phone number

• Organization or company name

• Job title

• Billing and subscription details

2. Usage & Operational Data

• Login activity and access logs

• Case activity and workflow interactions

• Feature usage and system interactions

3. Technical Information

• IP address

• Browser type and version

• Device type and operating system

• Cookies and similar tracking technologies

4. Uploaded Content

• Files and documents uploaded to our platforms
  (e.g., trade licenses, case attachments, forms, or supporting documents)

How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain our platforms and services

• To manage accounts, subscriptions, and billing

• To communicate service updates, alerts, and support responses

• To improve system performance, security, and user experience

• To comply with legal, regulatory, and contractual obligations

Sharing of Information

FFS does not sell your personal data.

We may share information only with trusted third parties, including:

• Cloud hosting and infrastructure providers (for secure data storage and system availability)

• Payment service providers (for billing and subscription processing)

• Legal or regulatory authorities when required by applicable law or legal process

All third parties are required to apply appropriate confidentiality and security measures.

Data Retention

We retain data in accordance with business, contractual, and legal requirements:

• Account information: retained for the duration of the customer relationship

• Operational and case data: retained based on the applicable subscription plan, service agreement, and SLA

• Backups: securely stored and automatically deleted within a defined retention period (typically up to 30 days), unless otherwise required

Data Security

FFS implements appropriate technical and organizational security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.
These measures include access controls, encryption, monitoring, and secure hosting environments.

Your Rights

Depending on your jurisdiction (including GDPR or similar regulations), you may have the right to:

• Request access to your personal data

• Request correction or update of inaccurate data

• Request deletion of your data, subject to legal or contractual limitations

• Object to or restrict certain processing activities

• Request a copy or export of your data

Requests will be handled in accordance with applicable laws and verification requirements.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance functionality, analyze usage, and improve user experience.
You may control cookie preferences through your browser settings.

Changes to This Privacy Policy

FFS may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.