FFS Software Solutions L.L.C.
Last Updated: August 2025

1. Agreement

These Terms of Service (“Terms”) govern your access to and use of the websites, platforms, and software solutions provided by FFS Software Solutions L.L.C. (“FFS”, “we”, “our”, or “us”), including but not limited to DigiCase Cloud, CXLink, DigiXP, DigiCharity, eMasraf, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not use the Services.

2. Services Provided

FFS provides enterprise software solutions delivered through cloud-based (SaaS), on-premise, or hybrid deployment models, depending on the product and agreement.

Services may include, but are not limited to:

• Case management and workflow platforms

• Digital experience and customer engagement solutions

• Charity, donor, and financial service platforms

• Related support, hosting, and professional services

Features, limits, and service levels vary based on the subscribed plan (e.g., Starter, Pro, Enterprise) and applicable service agreements.

3. Account Responsibilities

You agree to:

• Provide accurate, complete, and up-to-date registration information

• Maintain the confidentiality of your login credentials

• Be fully responsible for all activities conducted under your account

You must not use the Services for:

• Illegal, fraudulent, or harmful activities

• Uploading malicious code or unlawful content

• Spamming, abuse, or unauthorized access attempts

FFS reserves the right to suspend or restrict access if misuse is detected.

4. Billing & Payment

• Fees are charged on a monthly or annual basis according to your selected plan

• All fees are non-refundable unless otherwise stated in a written agreement

• Plan upgrades take effect immediately and may result in prorated charges

• Plan downgrades take effect at the start of the next billing cycle

Failure to complete payment may result in service suspension or termination.

5. Intellectual Property

• All software, platforms, documentation, trademarks, and intellectual property related to the Services remain the exclusive property of FFS Software Solutions L.L.C.

• These Terms do not grant you ownership rights to the Services or related intellectual property

Customers retain ownership of:

• Their data, content, and materials uploaded or generated within the Services

FFS may use aggregated and anonymized data for analytics and service improvement.

6. Data & Privacy

Your use of the Services is subject to our Privacy Policy, which describes how personal and operational data is collected, used, and protected.

Customers remain responsible for the legality and compliance of the data they upload or process using the Services.

7. Service Availability & Liability

The Services are provided on an “as is” and “as available” basis, subject to defined uptime targets and service levels where applicable.

To the maximum extent permitted by law:

• FFS is not liable for indirect, incidental, special, or consequential damages

• FFS is not responsible for data loss beyond the commitments stated in the applicable SLA

• Total liability shall not exceed the fees paid by the customer for the affected service period

8. Termination

You may terminate your subscription at any time in accordance with your account or service agreement.

FFS may suspend or terminate access:

• For violations of these Terms

• For non-payment

• For security, legal, or regulatory reasons

Upon termination, access to the Services will be disabled, and data retention will follow the applicable policy or agreement.

9. Changes to the Terms

FFS may update these Terms from time to time.
Updated Terms will be posted on our website with a revised “Last Updated” date. Continued use of the Services constitutes acceptance of the updated Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, with jurisdiction in Dubai, unless otherwise agreed in writing.