NAME
FFS Software Solutions Company
STATUS
Limited Liability Company (LLC)
OPERATIONS
Corporate Headquarters
19 Floor – The H Dubai – Trade Centre – Sheikh Zayed Road – Dubai – United Arab Emirates
Tel +971 4 705 0341
Fax +971 4 705 0301
E-mail: IR@FFSCompany.com
Web Site: www.FFSCompany.com
FOUNDED
2014 by Haitham S. Al-Faris, Chairman and CEO
BUSINESS OVERVIEW
With a greater call for real-time account management and consumer autonomy, digital banking is no longer regarded as a luxury but an indispensable banking facility that provides an inexhaustible gamut of recognizable benefits for both FIs (financial institutions) and their customers, including cost saving, efficiency and reduced churn. Banks understand that they are obliged to offer a customer-driven digital experience that is personalized, contextual and frictionless to survive disruption from technology-first players. This creates opportunity for FinTech providers such as FFS Software Solutions to help traditional players to implement the right transformation model which aligns with its corporate strategy, and at the same time enables an enhanced customer experience, and reduced costs to scale.
MARKET OPPORTUNITY
FFS is a company focused on selling enterprise software for financial institutions globally. The company flag-ship product, eMasraf, is an optimized digital banking system for consumer and corporate accessed from multi-channels and used by many clients globally.
The bank that uses FFS digital banking software will be able to gain and retain customer loyalty, create an ongoing positive experience. The foundational elements for the digital software will deliver consistent experience that enable businesses to connect previously isolated customer channels and create a smooth transition between channels. This is achieved by:
- Develop a single process to unifying update content information across channels
- Create an integrated view in real time of customer life-cycle
- Improve multi-channel performance management
- Execute coordinated promotion across all channels of operation
- Leverage knowledge anywhere; use knowledge everywhere
- Lower TCO for service operations by using industry standards
- Streamline the resolution process by infusing real-time personalization and knowledge
- Increase customer lifetime value
- Create a richer customer experience for stronger business results.